TERMS & CONDITIONS
PAYMENT TERMS
All orders are custom and require a non-refundable deposit to initiate.
Below are our standard payment terms:
50% deposit due to begin production
75% artwork progress payment due prior to completion (on orders above $25,000)
25% artwork balance + shipping and installation due 30 days after delivery
Occasionally, artists require a higher deposit percentage for materials or specialty work.
Invoices paid more than 30 days late will be subject to a late payment fee of 1.5% per month.
SPECIFICATIONS & PRICING
All efforts are made to estimate art and framing costs accurately. If the price of any art piece exceeds the estimate, client approval will be requested before production begins.
The client is responsible for final review and verification of sizing and design intent. Your payment of a 50% deposit shall be considered your approval of art and frame specifications as documented in project correspondence. We reserve the right to make minor modifications (such as mat size or frame substitutions) as needed during the production process. Any major changes will be documented / submitted for review by client.
DELIVERY DATES, INSTALLATION SERVICES & PROJECT DELAYS
A target delivery date will be determined at the start of production. Parade will be working diligently to hold our artists and production partners to that committed date. In the event of a delay, and you are not ready to receive the artwork as scheduled, the balance will be due based on the original production schedule, and storage fees may apply.
Shipping, storage, installation and travel costs are estimates only, since costs can only be realized after they occur. These types of costs will be billed actual at project closeout.
Installation services are contracted through professional subcontractors local to our projects. Parade can manage your installation remotely or in person. In-person installations will incur travel costs and a rate of $150/hour for on-site oversight by Parade staff.
Most installers book out 2-4 weeks in advance. Artists executing original commissions on site typically require 4-6 weeks advance scheduling. Once an install date is confirmed, cancellations within 2 weeks or less may incur additional fees. Parade will complete a site safety assessment upon arrival. If your site is not safe to work in, we will need to reschedule and last minute cancellation fees will apply.
QUALITY ASSURANCE / DAMAGE
We hold our artists and manufacturing partners to a high standard of quality and precision. If you have a concern about quality, or if damage has occurred in shipment, it is important to let us know right away so that the freight carrier, manufacturer, or artist can make it right.
Quality concerns reported more than 10 business days after delivery or installation takes place may be more difficult to resolve.
MOCKUPS / SAMPLES
Custom mockups and artwork samples are available on request, and may incur an extra cost. Frame corner samples are free of charge and shipped from the manufacturer. Shipping costs will be billed actual for mockups and samples.
COPYRIGHT / ORIGINALITY
All artwork is copyrighted to the artist. Purchase of artwork does not convey any rights to modification or reproduction. Please reference the Artists Rights Society for more information: https://www.arsny.com/copyright-basics